Terms of Service

These Terms of Service ("Terms") govern your use of the website thedigitalbite.com ("Website") operated by Trinrica S.A. ("The Digital Bite," "we," "us," or "our"), a company incorporated under the laws of the Republic of Costa Rica.

• Cédula Jurídica: [INSERT CÉDULA JURÍDICA]
• Registered Address: San José, Costa Rica
• Contact: info@thedigitalbite.com

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website. We reserve the right to modify these Terms at any time. Material changes will be indicated by updating the "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms.

This Website provides information about The Digital Bite's cybersecurity, web development, IT solutions, and AI consulting services. The Website is designed to serve businesses and professional organizations in Costa Rica. It is not intended for individual consumers acting outside of their professional capacity.

The Website allows you to:

• Learn about our services
• Contact us through forms
• Schedule consultations
• Subscribe to our newsletter
• Read blog articles and industry insights
• Contact us about security emergencies

The Website does not constitute an offer to provide services. All service engagements are governed by separate written agreements between The Digital Bite and the client.

All content on this Website — including but not limited to text, articles, graphics, logos, icons, images, page layouts, software, and The Digital Bite name and brand identity — is the property of Trinrica S.A. or its licensors and is protected by the intellectual property laws of Costa Rica (Ley 6683 — Copyright, Ley 7978 — Trademarks) and applicable international treaties.

You may view, download, and print content from this Website for your personal, non-commercial, informational purposes only, provided you do not modify the content and you retain all copyright and proprietary notices. Any other use — including reproduction, distribution, modification, public display, or creation of derivative works — requires our prior written consent.

The Digital Bite name, logo, and all related product and service names, designs, and slogans are trademarks of Trinrica S.A. You may not use these marks without our prior written permission.

You agree to use this Website only for lawful purposes and in a manner consistent with these Terms. You may not use this Website in any way that:

• Violates any applicable law or regulation of Costa Rica
• Attempts to gain unauthorized access to any part of the Website, its servers, or any systems connected to it
• Introduces viruses, malware, or other harmful code
• Collects personal data of other users
• Uses automated systems (bots, scrapers) to access the Website without our written permission
• Misrepresents your identity or affiliation

Our Website may include blog articles, industry insights, guides, technical analyses, and other informational content ("Content"). This Content is provided for general informational and educational purposes only and does not constitute professional cybersecurity advice, legal advice, compliance guidance, or consulting services of any kind.

Content does not create a client-consultant relationship. Reading our blog articles, guides, or other published content does not establish a professional services relationship between you and The Digital Bite.

Do not act on Content without professional advice. The cybersecurity landscape, regulatory environment, and technology ecosystem change rapidly. Content may not reflect the most current developments. You should not rely on any Content as a substitute for professional advice tailored to your specific circumstances, technology environment, and risk profile.

Cybersecurity recommendations are situation-specific. What is appropriate for one organization may be inappropriate or insufficient for another. General recommendations published on this Website cannot account for your specific environment, threat profile, compliance obligations, or business requirements.

No guarantees of accuracy or completeness. While we strive to provide accurate and current information, we make no warranties or representations regarding the accuracy, completeness, timeliness, or applicability of any Content. Any reliance you place on Content is strictly at your own risk.

Our Website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Your interaction with third-party services is governed by their own terms and policies.

Specific third-party services integrated into our Website include:

• Calendly (consultation scheduling)
• WhatsApp (messaging)
• HubSpot (forms and communications)

Your use of these services is subject to their respective terms.

To the maximum extent permitted by the laws of Costa Rica:

The Digital Bite, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use the Website
• Any Content published on the Website
• Any decisions made or actions taken based on Content
• Any unauthorized access to or alteration of your data

Our total aggregate liability arising from or related to your use of the Website shall not exceed the amount you have paid to The Digital Bite for services in the twelve (12) months preceding the event giving rise to the claim, or one thousand United States dollars ($1,000 USD), whichever is greater.

Nothing in these Terms excludes or limits our liability for:

• Fraud or fraudulent misrepresentation
• Willful misconduct (dolo) or gross negligence (culpa grave)
• Death or personal injury caused by our negligence
• Any other liability that cannot be excluded or limited under the laws of Costa Rica

You agree to indemnify, defend, and hold harmless The Digital Bite, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your violation of these Terms
• Your use of the Website in a manner not authorized by these Terms
• Your infringement of any third-party intellectual property or other rights

Your use of this Website is also governed by our Privacy Policy. The Privacy Policy describes how we collect, use, and protect your personal data in compliance with Ley 8968 (Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales). By using this Website, you acknowledge that you have read and understood our Privacy Policy.

This Website is provided on an "as is" and "as available" basis. We do not guarantee that the Website will be available at all times, uninterrupted, error-free, or free of viruses or other harmful components.

We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Website.

These Terms and any dispute arising from or related to these Terms or your use of the Website shall be governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to conflict of law principles.

Any dispute, controversy, or claim arising from or relating to these Terms or the use of this Website shall be resolved as follows:

Step 1: Negotiation. The parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) calendar days from written notice of the dispute.

Step 2: Mediation. If negotiation does not resolve the dispute, either party may submit the matter to mediation administered by the Centro Internacional de Conciliación y Arbitraje (CICA) de Costa Rica, in accordance with its mediation rules.

Step 3: Arbitration. If mediation does not resolve the dispute within sixty (60) calendar days, the dispute shall be submitted to binding arbitration administered by CICA, in accordance with its arbitration rules then in effect. The seat of arbitration shall be San José, Costa Rica. The language of the arbitration shall be Spanish. The arbitral award shall be final and binding on both parties.

Injunctive relief. Notwithstanding the above, either party may seek injunctive or other equitable relief from the competent courts of San José, Costa Rica, to protect its intellectual property rights or to prevent imminent harm.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or arbitral tribunal, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Digital Bite regarding your use of the Website. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and The Digital Bite.

For questions about these Terms of Service:

• Email: info@thedigitalbite.com
• Address: Trinrica S.A., San José, Costa Rica
• Website: thedigitalbite.com/en/contact/